Shipping Policy

We know you want your order fast. EvoFine ships across the United States and to customers around the world, and every order comes with tracking so you always know where your package is.

At a glance

USA delivery: 2 to 4 business days after your order ships
International delivery: 7 to 14 business days after your order ships
Orders are processed within 1 to 2 business days
Tracking number emailed for every order

Order processing

Orders are processed and prepared for shipment within 1 to 2 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays are processed on the next business day. During busy sales periods, processing may take slightly longer, and we will let you know if your order is delayed.

Delivery times

Destination	Processing time	Delivery time after shipping
United States	1 to 2 business days	2 to 4 business days
International	1 to 2 business days	7 to 14 business days

Delivery times are estimates provided by our shipping carriers and are not guaranteed. Deliveries to Alaska, Hawaii, Puerto Rico, U.S. territories, and remote international areas may take longer.

Shipping costs

Shipping rates are calculated at checkout based on your location and the size and weight of your order. You will see the full shipping cost before you pay. Any free shipping offers will be shown on our website and applied at checkout.

Order tracking

As soon as your order ships, we will email you a shipping confirmation with a tracking number. Tracking information can take up to 24 hours to update after you receive it. If you haven't received a tracking email within 3 business days of placing your order, please check your spam folder or contact us.

International orders, customs, and duties

International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are not included in our prices or shipping costs and are the responsibility of the customer. Customs processing can also add time to delivery that is outside our control. If a package is refused because of unpaid duties or taxes, return shipping costs and any fees charged to us may be deducted from your refund.

Shipping address

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible, and we will update it if your order has not shipped yet. We are not responsible for orders delivered to an incorrect address entered at checkout. If a package is returned to us because of an incorrect address, we can reship it once the shipping cost is paid again.

Delayed, lost, or damaged packages

Delayed: if your package hasn't moved in tracking for 5 or more business days (or 10 for international orders), contact us and we will follow up with the carrier.
Marked delivered but not received: please check with neighbors, your building's mailroom, and around your delivery area, then wait 48 hours, since carriers sometimes mark packages delivered early. If it still hasn't arrived, contact us and we will open a claim with the carrier.
Damaged in transit: contact us within 7 days of delivery with photos of the package and product, and we will arrange a replacement or refund. See our Refund and Return Policy for details.

Orders from Walmart and other marketplaces

If you bought an EvoFine product through Walmart or another marketplace, shipping times and tracking are shown in your account on that marketplace, and its shipping rules apply to your order.