Privacy Policy

At EvoFine, we believe shopping online should feel as safe as shopping in person. This Privacy Policy explains what personal information EvoFine LLC ("EvoFine," "we," "us," or "our") collects when you visit evofine.com, buy from us, or contact us, and how we use and protect that information. It also explains the choices and rights you have.

The short version

We collect the information needed to process your order, ship it, and support you.
We never sell your personal information for money.
Payments are handled by secure, PCI-compliant payment processors. We never see or store your full card number.
You can unsubscribe from marketing at any time and ask us to access, correct, or delete your data.

Information we collect
How we use your information
Cookies and similar technologies
How we share your information
Email and text message marketing
Your privacy rights and choices
How we protect your information
How long we keep your information
Purchases on Walmart and other marketplaces
Children's privacy
International visitors
Third-party websites
Changes to this policy
Contact us

1. Information we collect

Information you give us

Contact details: your name, email address, phone number, and billing and shipping addresses.
Order details: the products you buy, order history, returns, exchanges, and refund requests.
Payment details: your payment method and transaction confirmation. Card numbers are entered directly with our payment processor and are not stored by EvoFine.
Account details: your login email, password, and saved preferences if you create an account.
Communications: messages you send us through our contact form, email, phone, or social media, including photos you share for a support or warranty request.
Reviews and feedback: product reviews, ratings, survey answers, and any photos you choose to post.

Information collected automatically

Device information: browser type, device type, operating system, IP address, and general location (such as city or state) based on your IP address.
Browsing activity: pages and products you view, items added to your cart, links clicked, referring website, and time spent on our store.

Information from other sources

Payment processors confirming whether a payment was successful or flagged for fraud.
Shipping carriers providing delivery and tracking updates.
Advertising and social media platforms, if you interact with our ads or pages.
Online marketplaces, when you buy an EvoFine product there (see Section 9).

2. How we use your information

To fulfill your order: process payments, ship products, send order confirmations and tracking updates, and handle returns, refunds, and exchanges.
To support you: answer questions, resolve problems, and handle warranty or product concerns.
To run and improve our store: keep the website working, understand which products and pages are useful, and fix errors.
To market to you: send promotions, new product announcements, and exclusive offers when you have signed up or where the law allows, and show you relevant ads.
To keep things safe: detect and prevent fraud, unauthorized transactions, abuse, and security incidents.
To meet legal obligations: keep tax and accounting records, respond to lawful requests, and enforce our terms and policies.

3. Cookies and similar technologies

Cookies are small files stored on your device. We and our service providers use cookies, pixels, and similar tools to:

Make the store work: remember your cart, keep you signed in, and complete checkout. These are necessary and cannot be switched off.
Understand performance: measure traffic and see how visitors use the store so we can improve it.
Personalize advertising: show you EvoFine ads on other websites and social platforms based on your activity on our store.

You can block or delete cookies in your browser settings, although some store features may stop working. Where required by law, we ask for your consent before using non-essential cookies, and you can change your choices at any time using the cookie or "Your Privacy Choices" link on our website. We also honor recognized opt-out preference signals, such as Global Privacy Control, where required by law.

We do not sell your personal information for money. We share information only as needed to run our business, including with:

Our e-commerce platform: our store is hosted by Shopify, which processes data to operate the store. You can learn more in the Shopify Consumer Privacy Policy.
Payment processors: such as Shopify Payments, Shop Pay, PayPal, Apple Pay, and Google Pay, to process your payment securely.
Shipping and fulfillment partners: such as USPS, UPS, FedEx, and our warehouse or fulfillment providers, to deliver your order.
Service providers: companies that help us with email, customer support, reviews, analytics, website hosting, and fraud prevention. They may use your information only to provide services to us.
Advertising partners: such as Google and Meta, to measure and show ads. Under some U.S. state laws, this may be considered "sharing" or "selling" personal information for targeted advertising. You can opt out as described in Section 6.
Legal and safety reasons: when required by law, court order, or government request, or to protect the rights, property, or safety of EvoFine, our customers, or others.
Business transfers: if EvoFine is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With your permission: in any other situation where you ask us to or agree to it.

5. Email and text message marketing

Email: if you join our email list or check the marketing box at checkout, we will send you news, offers, and product updates. Every marketing email includes an "unsubscribe" link. After you unsubscribe, we will still send important messages about your orders and account.

Text messages: if you opt in to receive text messages from EvoFine, we will send recurring automated marketing and order-related messages to the number you provide. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to cancel or HELP for help at any time. We never sell or share your mobile number or text messaging consent with third parties for their own marketing purposes.

6. Your privacy rights and choices

Depending on where you live, including California, Texas, Colorado, Virginia, and other U.S. states with privacy laws, as well as the European Economic Area and the United Kingdom, you may have the right to:

Access: ask what personal information we hold about you and receive a copy.
Correct: ask us to fix inaccurate information.
Delete: ask us to delete your personal information, subject to legal exceptions such as keeping order records for tax purposes.
Portability: receive your information in a commonly used format.
Opt out: of targeted advertising, the "sale" or "sharing" of personal information as defined by law, and certain types of profiling.
Withdraw consent: where we rely on your consent, you may withdraw it at any time.
Appeal: if we decline your request, you may ask us to reconsider by replying to our decision. If you remain unsatisfied, you may contact your state Attorney General or local data protection authority.

How to make a request: email info@evofine.com with the subject line "Privacy Request," or use the "Your Privacy Choices" link on our website. To protect your information, we will verify your identity before completing a request, usually by confirming the email address and order details linked to your purchases. You may use an authorized agent, but we will ask for proof that they are allowed to act for you.

We respond to verified requests within 45 days, or sooner if the law requires. If we need more time, we will let you know. We will never charge you more, deny you service, or treat you differently for using your privacy rights.

7. How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect your information. Our website uses SSL/TLS encryption to protect data in transit, and payments are handled by PCI DSS-compliant processors. Access to customer information is limited to people and service providers who need it to serve you.

No website or online system is completely secure, so we cannot guarantee absolute security. Please keep your account password private and contact us right away if you believe your account has been compromised.

8. How long we keep your information

We keep personal information only as long as needed for the purposes described in this policy. For example, we keep order and payment records as required by tax and accounting laws, keep account information until you close your account, and keep marketing preferences until you unsubscribe or ask us to delete them. When we no longer need information, we delete it or remove the details that identify you.

9. Purchases on Walmart and other marketplaces

If you buy an EvoFine product through Walmart, or another online marketplace, that marketplace collects your information under its own privacy policy. We receive only the details needed to fulfill and support your order, such as your name, shipping address, and order details, and we use them only for that purpose and as required by the marketplace's rules and applicable law.

10. Children's privacy

Our store is intended for adults. We do not knowingly collect personal information from children under 13, or under 16 where local law sets a higher age. If you believe a child has given us personal information, please contact us and we will delete it.

11. International visitors

EvoFine is based in the United States, and your information may be processed and stored in the United States or other countries where our service providers operate. If you are in the European Economic Area or the United Kingdom, we process your information to perform our contract with you (such as delivering your order), based on your consent (such as for marketing emails and non-essential cookies), to meet legal obligations, and for our legitimate business interests (such as preventing fraud and improving our store). When information is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses.

12. Third-party websites

Our store may contain links to other websites and social media platforms, such as Walmart, Instagram, or YouTube. We are not responsible for their privacy practices, so please review their privacy policies before sharing information with them.

13. Changes to this policy

We may update this Privacy Policy as our business, technology, or legal requirements change. When we do, we will update the effective date at the top of this page. If the changes are significant, we will give more notice, such as a message on our website or an email to customers.