Refund and Return Policy

We want you to love what you buy from EvoFine. If something isn't right, we'll make it right. This policy explains how returns, exchanges, and refunds work for orders placed on evofine.com.

At a glance

30-day returns from the date of delivery
Damaged, defective, or wrong item? We cover return shipping and send a replacement or refund
Refunds processed within 5 business days after we receive your return
Start a return by emailing info@evofine.com

30-day return window

You can return most items within 30 days of delivery for a refund or exchange. To be eligible, the item must be:

Unused and in the same condition you received it
In its original packaging, with all accessories, manuals, and parts included
Accompanied by your order number or proof of purchase

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged in shipping, doesn't work properly, or isn't what you ordered, contact us within 30 days of delivery (within 7 days for shipping damage) with your order number and a photo or short video of the problem. We will send a free replacement or give you a full refund, including original shipping costs, and we will cover the cost of any return shipping. In some cases, we may issue a replacement or refund without asking you to send the item back.

Items that can't be returned

For health and hygiene reasons, the following items can only be returned if they arrive damaged or defective:

Personal care items that have been opened or used, such as hair brushes and hair dryers
Soap dispensers that have been filled with soap or liquid
Seat cushions that have been used

The following are also not eligible for return:

Items marked "Final Sale" at the time of purchase
Gift cards
Items damaged by misuse, accidents, or not following the product instructions
Items returned after 30 days from delivery

How to start a return

Contact us. Email info@evofine.com with your order number, the item you want to return, and the reason for the return. Include photos if the item is damaged or defective.
Get your return instructions. We will reply within 1 to 2 business days with a return authorization and the address to send your item to. Please don't send items back without contacting us first, as returns without authorization can't be accepted.
Ship your return. Pack the item securely in its original packaging and ship it with a trackable service. Keep your tracking number until your refund is complete.

Return shipping costs

Damaged, defective, or incorrect items: EvoFine pays for return shipping.
All other returns (for example, if you changed your mind or ordered the wrong item): the customer pays for return shipping. Original shipping charges are not refundable.

Refunds

Once your return arrives, we will inspect it and email you to confirm whether your refund is approved. Approved refunds are processed within 5 business days to your original payment method. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the refund to appear on your statement.

If a returned item is not in its original condition, is missing parts, or shows signs of use, we may issue a partial refund or return the item to you.

Late or missing refunds

If you haven't received your refund after 10 business days from our approval email, please check with your bank or card issuer first, since processing times vary. If you still don't see it, contact us at info@evofine.com and we will look into it right away.

Exchanges

If you'd like a different color or product, the fastest way is to return the original item for a refund and place a new order. For damaged or defective items, we can send a direct replacement of the same product at no cost to you.

Order cancellations

You can cancel your order for a full refund if it hasn't shipped yet. Email us as soon as possible with your order number. Once an order has shipped, it can't be cancelled, but you can return it under this policy after it arrives.

International returns

International customers may return items under the same 30-day policy. Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping costs. Customs duties, import taxes, and fees paid on delivery are not refundable by EvoFine, but you may be able to reclaim them from your local customs authority.

Orders from Walmart and other marketplaces

If you bought an EvoFine product on Walmart or another marketplace, please start your return through that marketplace, as its return policy applies to your purchase. If you need help with a product issue, you are always welcome to contact us directly.